Let Siri Do the Selling and People Drive the Change

Companies that are transforming successfully in the digital world understand that technology is important, but it's really about people. Employees must be empowered with the right skills. Not every millennial is tech savvy, and many baby boomers remain flexible and eager to learn. Thanks to machine learning and artificial intelligence (AI), more and more tasks in all lines of business are being automated. To differentiate themselves from machines, people will need skills to solve problems that arise when bots can't answer the standard questions.