Can AI eliminate bias in banks' hiring decisions?

BOK Financial has spent the last few years refining its recruitment strategy. One motivation is to diversify its employee base. The Tulsa, Okla., company has updated job descriptions to remove gender bias and revamped its interview process to be more structured. It also enhanced its training: In 2016, every recruiter completed a Certified Diversity and Inclusion Recruiter training program run by AIRS, a division of payroll company ADP. BOK rolled out its own six-month diversity and inclusion accreditation program last year, which focuses on understanding inclusion and unconscious bias.