Orange Business Services announced Tuesday the launch of Service Manage-Watch. The new solution, aimed at enterprise IT departments, monitors network services and applications and uses artificial intelligence (AI) for predictive analysis to monitor potential problems. Service Manage-Watch (or Watch for short) was developed to answer enterprise needs to monitor interconnected IT services, said the company. "Monitoring and measuring, however, are increasingly complex as IT estates expand, potentially resulting in lack of global visibility to identify root causes of issues or recurring glitches, inability to anticipate incidents, and poor alert management. Traditional monitoring tools take a siloed approach based on one tool per service, proving inadequate for today's distributed infrastructure," said Orange Business Services.

Worldwide revenues for the artificial intelligence (AI) market, including software, hardware, and services, are forecast to grow 16.4% year over year in 2021 to $327.5 billion, according to the latest release of the IDC Worldwide Semiannual Artificial Intelligence Tracker. By 2024, the market is expected to break the $500 billion mark with a five-year compound annual growth rate (CAGR) of 17.5% and total revenues reaching $554.3 billion. Among the three technology categories, software represented 88% of the total AI market revenues in 2020. However, it is the slowest growing category with a five-year CAGR of 17.3%. Within the AI software category, AI Applications took the largest share of revenue at 50% in 2020.

WIRE)--Worldwide revenues for the artificial intelligence (AI) market, including software, hardware, and services, is estimated to grow 16.4% year over year in 2021 to $327.5 billion, according to the latest release of the International Data Corporation (IDC) Worldwide Semiannual Artificial Intelligence Tracker. By 2024, the market is expected to break the $500 billion mark with a five-year compound annual growth rate (CAGR) of 17.5% and total revenues reaching an impressive $554.3 billion. Among the three technology categories, software represented 88% of the total AI market revenues in 2020. However, it is the slowest growing category with a five-year CAGR of 17.3%. Within the AI software category, AI Applications took the largest share of revenue at 50% in 2020.

Artificial intelligence is no longer on the sidelines of the business world, restricted to exploratory projects or in-house experiments affecting only a small aspect of operations. It's now a force to be reckoned with, and it's one that is increasingly powering customer experience solutions for companies across a wide range of industries. In fact, a recent report based on the responses of nearly 600 customer experience executives revealed that 86% expected to use AI to customize every product or service offered by their organization within the next 5 years. That's a staggering revelation when it comes to personalizing customer relationships, and it poses the question: what might that look like moving forward? Artificial intelligence is a versatile tool that can have more than one impact within a given organization.

We all know that Artificial Intelligence (AI) is a boiling topic nowadays. Businesses use AI to reach their customers in an all-new manner to woo people towards their business service. AI introduced chatbots along with other automated functions, which are spreading like crazy. Chatbots make all monotonous functions easy, helping the business agents focus on productive changes for the organization. Companies know that the online world is packed with people, and it is easy to grab customer attention there.

Change management as we know it is outdated and ineffective, with nearly 70 percent of all change projects failing to achieve their goals. That's why today's IT teams are no longer just solving change management issues – they're predicting them. The most common IT service management (ITSM) issue during a large change is an application outage, when a system or platform shuts down and is no longer operational. Something as simple as email migration can wreak havoc on IT teams and stakeholders without proper change management protocol. When large technology changes like email migrations are not properly planned, servers can overload and ill-equipped service desks are unable to handle the influx of requests.

"AI will both create and destroy value… There will be creative destruction… Policies should protect people, not jobs… Companies and the government's focus should be on skills" – Professor John Van Reenen, economist at The Massachusetts Institute of Technology (MIT) These words from the sphere of academia closely resonate with the business advisory work that Capgemini's Christopher Stancombe (Head of Industrialization and Automation, Capgemini) and Xavier Hochet (Head of Europe, Capgemini's Business Services) have been heading up recently. Their shared viewpoint is that the current wave of technological innovation will have a much greater impact than any such wave before it. As such, it is ushering in a new age of hyperintelligence, where people will work collaboratively with machines to achieve previously unobtainable outcomes. This is bringing about a fundamental rethinking of how businesses operate and organize themselves. The series will provide insights, challenges, and new perspectives to decision-makers across all areas of business today – from IT practitioners and HR managers, to CIOs and chief executives.

AI has the potential to change the way companies do business. Companies in 2019, will be able to access and implement this life-changing technology. Companies like Amazon, Microsoft and Google are leading the way. "There is no AI story without a global perspective. The 2017 report was heavily skewed towards North American activities. This reflected a limited number of global partnerships, not an intrinsic bias," reads the 2018 report's introduction.

TaskUs, the business process outsourcing service that moderates content, annotates information and handles back office customer support for some of the world's largest tech companies, has raised $250 million in an investment from funds managed by the New York-based private equity giant, Blackstone Group. It's been ten years since TaskUs was founded with a $20,000 investment from its two co-founders, and the new deal, which values the decade-old company at $500 million before the money even comes in, is proof of how much has changed for the service in the years since it was founded. The Santa Monica-based company, which began as a browser-based virtual assistant company -- "You send us a task and we get the task done," recalled TaskUs chief executive Bryce Maddock -- is now one of the main providers in the growing field of content moderation for social networks and content annotation for training the algorithms that power artificial intelligence services around the world. "What I can tell you is we do content moderation for almost every major social network and it's the fastest growing part of our business today," Maddock said. From a network of offices spanning the globe from Mexico to Taiwan and the Philippines to the U.S., the thirty two year-old co-founders Maddock and Jaspar Weir have created a business that's largest growth stems from snuffing out the distribution of snuff films; child pornography; inappropriate political content and the trails of human trafficking from the user and advertiser generated content on some of the world's largest social networks.

International Business Machines Corp. rode the success of old technology to big gains at the end of last year, but investors will be looking for success from newer businesses in order to believe in Big Blue's future. IBM IBM, -0.86% is scheduled to report earnings on Tuesday after the close of markets. Key points will be the potential impact of China tariffs and the company's gross margins. Most important might be the company's services revenue, which is far behind systems revenue growth despite comprising newer efforts. Don't miss: IBM broke a long losing streak thanks to some of its oldest technology Compared with the year-ago quarter, analysts expect technology services and cloud-platform revenue to rise 0.8% to $8.28 billion and cognitive-solutions revenue to rise 3.8% to $4.22 billion.