Overcoming IT Service Management Change Management Woes With the Power of AI

Change management as we know it is outdated and ineffective, with nearly 70 percent of all change projects failing to achieve their goals. That's why today's IT teams are no longer just solving change management issues – they're predicting them. The most common IT service management (ITSM) issue during a large change is an application outage, when a system or platform shuts down and is no longer operational. Something as simple as email migration can wreak havoc on IT teams and stakeholders without proper change management protocol. When large technology changes like email migrations are not properly planned, servers can overload and ill-equipped service desks are unable to handle the influx of requests.