LONDON (Reuters) - Artificial intelligence (AI) will become the primary way banks interact with their customers within the next three years, according to three quarters of bankers surveyed by consultancy Accenture (ACN.N) in a new report. Four in five bankers believe AI will "revolutionise" the way in which banks gather information as well as how they interact with their clients, said the Accenture Banking Technology Vision 2017 report, which surveyed more than 600 top bankers and also consulted tech industry experts and academics. Artificial intelligence -- the technology behind driverless cars, drones and voice-recognition software -- is seen by the financial world as a key technology which, along with other "fintech" innovations such as blockchain, will change the face of banking in the coming years. More than three quarters of respondents to the survey believed that AI would enable more simple user interfaces, which would help banks create a more human-like customer experience. "The big paradox here is that people think technology will lead to banking becoming more and more automated and less and less personalized, but what we've seen coming through here is the view that technology will actually help banking become a lot more personalized," said Alan McIntyre, head of the Accenture's banking practice and co-author of the report. "(It) will give people the impression that the bank knows them a lot better, and in many ways it will take banking back to the feeling that people had when there were more human interactions."

Accenture published a report, entitled the 2017 Technology Vision, which studied how artificial intelligence might effect banks going forward. Over 600 of the world's foremost bankers were surveyed and asked a series of questions about the new technology and how it'll change the way banks operate internally and how they handle their customers externally. According to the report, three quarters of the bankers surveyed, four out of five to be exact, believe that AI will become the primary way banks interact with their customers. This is in relation to customer service, and these bankers see AI technologies such as chatbots becoming increasingly essential for banks in the not-so-distant future. Experts and academics in the technology industry were also among the individuals surveyed, which demonstrates how thorough Accenture's study into the effects of artificial intelligence on the financial sector was.

LONDON: Artificial intelligence (AI) will become the primary way banks interact with their customers within the next three years, according to three quarters of bankers surveyed by consultancy Accenture in a new report. Four in five bankers believe AI will "revolutionise" the way in which banks gather information as well as how they interact with their clients, said the Accenture Banking Technology Vision 2017 report, which surveyed more than 600 top bankers and also consulted tech industry experts and academics. Artificial intelligence -- the technology behind driverless cars, drones and voice-recognition software -- is seen by the financial world as a key technology which, along with other "fintech" innovations such as blockchain, will change the face of banking in the coming years. More than three-quarters of respondents to the survey believed that AI would enable more simple user interfaces, which would help banks create a more human-like customer experience. "The big paradox here is that people think technology will lead to banking becoming more and more automated and less and less personalised, but what we've seen coming through here is the view that technology will actually help banking become a lot more personalised," said Alan McIntyre, head of the Accenture's banking practice and co-author of the report. "(It) will give people the impression that the bank knows them a lot better, and in many ways it will take banking back to the feeling that people had when there were more human interactions."

Artificial intelligence (AI) will become the primary way banks interact with their customers within the next three years, according to three quarters of bankers surveyed by consultancy Accenture ACN.N in a new report. Four in five bankers believe AI will "revolutionize" the way in which banks gather information as well as how they interact with their clients, said the Accenture Banking Technology Vision 2017 report, which surveyed more than 600 top bankers and also consulted tech industry experts and academics. Artificial intelligence -- the technology behind driverless cars, drones and voice-recognition software -- is seen by the financial world as a key technology which, along with other "fintech" innovations such as blockchain, will change the face of banking in the coming years. More than three quarters of respondents to the survey believed that AI would enable more simple user interfaces, which would help banks create a more human-like customer experience. "The big paradox here is that people think technology will lead to banking becoming more and more automated and less and less personalized, but what we've seen coming through here is the view that technology will actually help banking become a lot more personalized," said Alan McIntyre, head of the Accenture's banking practice and co-author of the report.

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Artificial intelligence will help bankers better understand their clients needs. Whether this becomes a beneficial effect will depend on whether the financial sectors' 'animal spirits' can be sufficiently focused not on taking advantage of enterprises and individuals, as they have often been accused of doing, but of working to their mutual advantage. JL Jemima Kelly reports in Reuters: Technology will help banking become more personalized. "(It) will give people the impression that the bank knows them a lot better, and will take banking back to the feeling that people had when there were more human interactions. While the number of human interactions in bank branches (is) falling and would continue to do so, the quality of human contact would increase. Bankers' (will have) far better information."

LONDON (Reuters) – Artificial intelligence (AI) will become the primary way banks interact with their customers within the next three years, according to three quarters of bankers surveyed by consultancy Accenture in a new report. Four in five bankers believe AI will "revolutionise" the way in which banks gather information as well as how they interact with their clients, said the Accenture Banking Technology Vision 2017 report, which surveyed more than 600 top bankers and also consulted tech industry experts and academics. Artificial intelligence -- the technology behind driverless cars, drones and voice-recognition software -- is seen by the financial world as a key technology which, along with other "fintech" innovations such as blockchain, will change the face of banking in the coming years. More than three quarters of respondents to the survey believed that AI would enable more simple user interfaces, which would help banks create a more human-like customer experience. "The big paradox here is that people think technology will lead to banking becoming more and more automated and less and less personalized, but what we've seen coming through here is the view that technology will actually help banking become a lot more personalized," said Alan McIntyre, head of the Accenture's banking practice and co-author of the report. "(It) will give people the impression that the bank knows them a lot better, and in many ways it will take banking back to the feeling that people had when there were more human interactions."

Artificial intelligence (AI) will become the primary way banks interact with their customers within the next three years, according to three quarters of bankers surveyed by consultancy Accenture in a new report, Reuters says. Four in five bankers believe AI will "revolutionise" the way in which banks gather information as well as how they interact with their clients, said the Accenture Banking Technology Vision 2017 report, which surveyed more than 600 top bankers and also consulted tech industry experts and academics. Artificial intelligence -- the technology behind driverless cars, drones and voice-recognition software -- is seen by the financial world as a key technology which, along with other "fintech" innovations such as blockchain, will change the face of banking in the coming years. More than three quarters of respondents to the survey believed that AI would enable more simple user interfaces, which would help banks create a more human-like customer experience. "The big paradox here is that people think technology will lead to banking becoming more and more automated and less and less personalized, but what we've seen coming through here is the view that technology will actually help banking become a lot more personalized," said Alan McIntyre, head of the Accenture's banking practice and co-author of the report.

Artificial intelligence (AI) will become the primary way banks interact with their customers within the next three years, according to a new report. Four in five bankers believe AI will'revolutionize' the way in which banks gather information as well as how they interact with their clients. More than three quarters of respondents to the survey believed that AI would enable more simple user interfaces, which would help banks create a more human-like customer experience. AI will become the primary way banks interact with their customers within the next three years, according to a new report. Four in five bankers believe AI will'revolutionize' the way in which banks gather information as well as how they interact with their clients The new report, the Accenture Banking Technology Vision 2017 report, surveyed more than 600 top bankers and also consulted tech industry experts and academics.

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