Accenture's Report Claims AI Will Revolutionise the Way Banks Interact With Customers

Accenture published a report, entitled the 2017 Technology Vision, which studied how artificial intelligence might effect banks going forward. Over 600 of the world's foremost bankers were surveyed and asked a series of questions about the new technology and how it'll change the way banks operate internally and how they handle their customers externally. According to the report, three quarters of the bankers surveyed, four out of five to be exact, believe that AI will become the primary way banks interact with their customers. This is in relation to customer service, and these bankers see AI technologies such as chatbots becoming increasingly essential for banks in the not-so-distant future. Experts and academics in the technology industry were also among the individuals surveyed, which demonstrates how thorough Accenture's study into the effects of artificial intelligence on the financial sector was.