Within 3 Years, Artificial Intelligence Will Become the Main Way Banks Interact With Customers

Artificial intelligence will help bankers better understand their clients needs. Whether this becomes a beneficial effect will depend on whether the financial sectors' 'animal spirits' can be sufficiently focused not on taking advantage of enterprises and individuals, as they have often been accused of doing, but of working to their mutual advantage. JL Jemima Kelly reports in Reuters: Technology will help banking become more personalized. "(It) will give people the impression that the bank knows them a lot better, and will take banking back to the feeling that people had when there were more human interactions. While the number of human interactions in bank branches (is) falling and would continue to do so, the quality of human contact would increase. Bankers' (will have) far better information."