Fewer technologies are hotter than artificial intelligence (AI) and machine learning (ML), which mimic the behavior of the human mind to help companies improve business operations. Even Uber, weathering several legal challenges, has made time to reveal Michelangelo, an internal ML-as-a-service platform, that "democratizes machine learning and makes scaling AI to meet the needs of business as easy as requesting a ride." For the past several months, he has been using Salesforce.com's Einstein AI/ML technology to increase personalization across the bank's small business, wholesale, commercial wealth and commercial banking units. Key advice: Using ML to identify patterns is the key to creating self-healing capabilities.

Ten to twenty years from now if you're going to be an effective lawyer, doctor, or financial analyst, it will be in part your ability to use the technological implements, loosely going under the name of artificial intelligence," Hoffman explained. However, the jobs that do exist will be technology enabled and part of the skill set is having the necessary technology skills," Hoffman said. It is a common and an intelligent worry that our education is insufficiently S.T.E.M., insufficiently technical, and insufficiently aggressive at younger ages. It's not just learning new programs its learning to use them to work effectively," Hoffman noted.