We study platforms in the sharing economy and discuss the need for incentivizing users to explore options that otherwise would not be chosen. For instance, rental platforms such as Airbnb typically rely on customer reviews to provide users with relevant information about different options. Yet, often a large fraction of options does not have any reviews available. Such options are frequently neglected as viable choices, and in turn are unlikely to be evaluated, creating a vicious cycle. Platforms can engage users to deviate from their preferred choice by offering monetary incentives for choosing a different option instead. To efficiently learn the optimal incentives to offer, we consider structural information in user preferences and introduce a novel algorithm---Coordinated Online Learning (CoOL)---for learning with structural information modeled as convex constraints. We provide formal guarantees on the performance of our algorithm and test the viability of our approach in a user study with data of apartments on Airbnb. Our findings suggest that our approach is well-suited to learn appropriate incentives and increase exploration on the investigated platform.

Wildlife poaching presents a serious extinction threat to many animal species. In order to save wildlife in designated wildlife parks, park rangers conduct patrols over the park area to combat such illegal activities. An important aspect of the patrolling activity of the rangers is to anticipate where the poachers are likely to catch animals and then respond accordingly. Previous work has applied defender-attacker Stackelberg Security Games (SSGs) to solve the problem of wildlife protection, wherein attacker behavioral models are used to predict the behaviors of the poachers. However, these behavioral models have several limitations which limit their accuracy in predicting poachers' behavior. First, existing models fail to account for the rangers' imperfect observations w.r.t poaching activities (due to the limited capability of rangers to patrol thoroughly over a vast geographical area). Second, these models are built upon discrete choice models that assume a single agent choosing targets, while it is infeasible to obtain information about every single attacker in wildlife protection. Third, these models do not consider the effect of past poachers' actions on the current poachers' activities, one of the key factors affecting the poachers' behaviors. In this work, we attempt to address these limitations while providing three main contributions. First, we propose a novel hierarchical behavioral model, HiBRID, to predict the poachers' behaviors wherein the rangers' imperfect detection of poaching signs is taken into account --- a significant advance towards existing behavioral models in security games. Furthermore, HiBRID incorporates the temporal effect on the poachers' behaviors. The model also does not require a known number of attackers. Second, we provide two new heuristics: \textit{parameter separation} and \textit{target abstraction} to reduce the computational complexity in learning the model parameters. Finally, we use the real-world data collected in Queen Elizabeth National Park (QENP) in Uganda over 12 years to evaluate the prediction accuracy of our new model.