Evaluating retrieval-augmented generation (RAG) systems remains challenging, particularly for open-ended questions that lack definitive answers and require coverage of multiple sub-topics. In this paper, we introduce a novel evaluation framework based on sub-question coverage, which measures how well a RAG system addresses different facets of a question. We propose decomposing questions into sub-questions and classifying them into three types -- core, background, and follow-up -- to reflect their roles and importance. Using this categorization, we introduce a fine-grained evaluation protocol that provides insights into the retrieval and generation characteristics of RAG systems, including three commercial generative answer engines: You.com, Perplexity AI, and Bing Chat. Interestingly, we find that while all answer engines cover core sub-questions more often than background or follow-up ones, they still miss around 50% of core sub-questions, revealing clear opportunities for improvement. Further, sub-question coverage metrics prove effective for ranking responses, achieving 82% accuracy compared to human preference annotations. Lastly, we also demonstrate that leveraging core sub-questions enhances both retrieval and answer generation in a RAG system, resulting in a 74% win rate over the baseline that lacks sub-questions.

Retrieval-augmented large language models (LLMs) have been remarkably competent in various NLP tasks. Despite their great success, the knowledge provided by the retrieval process is not always useful for improving the model prediction, since in some samples LLMs may already be quite knowledgeable and thus be able to answer the question correctly without retrieval. Aiming to save the cost of retrieval, previous work has proposed to determine when to do/skip the retrieval in a data-aware manner by analyzing the LLMs' pretraining data. However, these data-aware methods pose privacy risks and memory limitations, especially when requiring access to sensitive or extensive pretraining data. Moreover, these methods offer limited adaptability under fine-tuning or continual learning settings. We hypothesize that token embeddings are able to capture the model's intrinsic knowledge, which offers a safer and more straightforward way to judge the need for retrieval without the privacy risks associated with accessing pre-training data. Moreover, it alleviates the need to retain all the data utilized during model pre-training, necessitating only the upkeep of the token embeddings. Extensive experiments and in-depth analyses demonstrate the superiority of our model-aware approach.

Automated story generation has been one of the long-standing challenges in NLP. Among all dimensions of stories, suspense is very common in human-written stories but relatively under-explored in AI-generated stories. While recent advances in large language models (LLMs) have greatly promoted language generation in general, state-of-the-art LLMs are still unreliable when it comes to suspenseful story generation. We propose a novel iterative-prompting-based planning method that is grounded in two theoretical foundations of story suspense from cognitive psychology and narratology. This theory-grounded method works in a fully zero-shot manner and does not rely on any supervised story corpora. To the best of our knowledge, this paper is the first attempt at suspenseful story generation with LLMs. Extensive human evaluations of the generated suspenseful stories demonstrate the effectiveness of our method.

In real-world scenarios, labeled samples for dialogue summarization are usually limited (i.e., few-shot) due to high annotation costs for high-quality dialogue summaries. To efficiently learn from few-shot samples, previous works have utilized massive annotated data from other downstream tasks and then performed prompt transfer in prompt tuning so as to enable cross-task knowledge transfer. However, existing general-purpose prompt transfer techniques lack consideration for dialogue-specific information. In this paper, we focus on improving the prompt transfer from dialogue state tracking to dialogue summarization and propose Skeleton-Assisted Prompt Transfer (SAPT), which leverages skeleton generation as extra supervision that functions as a medium connecting the distinct source and target task and resulting in the model's better consumption of dialogue state information. To automatically extract dialogue skeletons as supervised training data for skeleton generation, we design a novel approach with perturbation-based probes requiring neither annotation effort nor domain knowledge. Training the model on such skeletons can also help preserve model capability during prompt transfer. Our method significantly outperforms existing baselines. In-depth analyses demonstrate the effectiveness of our method in facilitating cross-task knowledge transfer in few-shot dialogue summarization.

Defining action spaces for conversational agents and optimizing their decision-making process with reinforcement learning is an enduring challenge. Common practice has been to use handcrafted dialog acts, or the output vocabulary, e.g. in neural encoder decoders, as the action spaces. Both have their own limitations. This paper proposes a novel latent action framework that treats the action spaces of an end-to-end dialog agent as latent variables and develops unsupervised methods in order to induce its own action space from the data. Comprehensive experiments are conducted examining both continuous and discrete action types and two different optimization methods based on stochastic variational inference. Results show that the proposed latent actions achieve superior empirical performance improvement over previous word-level policy gradient methods on both DealOrNoDeal and MultiWoz dialogs. Our detailed analysis also provides insights about various latent variable approaches for policy learning and can serve as a foundation for developing better latent actions in future research.