The deployment of Large Language Models (LLMs) in customer support is constrained by hallucination-generating false information-and the high cost of proprietary models. To address these challenges, we propose a retrieval-augmented question-answering (QA) pipeline and explore how to balance human input and automation. Using a dataset of questions about a Samsung Smart TV user manual, we demonstrate that synthetic data generated by LLMs outperforms crowdsourced data in reducing hallucination in finetuned models. We also compare self-training (fine-tuning models on their own outputs) and knowledge distillation (fine-tuning on stronger models' outputs, e.g., GPT-4o), and find that self-training achieves comparable hallucination reduction. We conjecture that this surprising finding can be attributed to increased exposure bias issues in the knowledge distillation case and support this conjecture with post hoc analysis. We also improve robustness to unanswerable questions and retrieval failures with contextualized "I don't know" responses. These findings show that scalable, cost-efficient QA systems can be built using synthetic data and self-training with open-source models, reducing reliance on proprietary tools or costly human annotations.

In this paper, we examine how large language models (LLMs) solve multi-step problems under a language agent framework with three components: a generator, a discriminator, and a planning method. We investigate the practical utility of two advanced planning methods, iterative correction and tree search. We present a comprehensive analysis of how discrimination accuracy affects the overall performance of agents when using these two methods or a simpler method, re-ranking. Experiments on two tasks, text-to-SQL parsing and mathematical reasoning, show that: (1) advanced planning methods demand discriminators with at least 90% accuracy to achieve significant improvements over re-ranking; (2) current LLMs' discrimination abilities have not met the needs of advanced planning methods to achieve such improvements; (3) with LLM-based discriminators, advanced planning methods may not adequately balance accuracy and efficiency. For example, compared to the other two methods, tree search is at least 10--20 times slower but leads to negligible performance gains, which hinders its real-world applications. Code and data are available at https://github.com/OSU-NLP-Group/llm-planning-eval.

Despite recent progress in text-to-SQL parsing, current semantic parsers are still not accurate enough for practical use. In this paper, we investigate how to build automatic text-to-SQL error correction models. Noticing that token-level edits are out of context and sometimes ambiguous, we propose building clause-level edit models instead. Besides, while most language models of code are not specifically pre-trained for SQL, they know common data structures and their operations in programming languages such as Python. Thus, we propose a novel representation for SQL queries and their edits that adheres more closely to the pre-training corpora of language models of code. Our error correction model improves the exact set match accuracy of different parsers by 2.4-6.5 and obtains up to 4.3 point absolute improvement over two strong baselines. Our code and data are available at https://github.com/OSU-NLP-Group/Auto-SQL-Correction.

Existing studies on semantic parsing focus primarily on mapping a natural-language utterance to a corresponding logical form in one turn. However, because natural language can contain a great deal of ambiguity and variability, this is a difficult challenge. In this work, we investigate an interactive semantic parsing framework that explains the predicted logical form step by step in natural language and enables the user to make corrections through natural-language feedback for individual steps. We focus on question answering over knowledge bases (KBQA) as an instantiation of our framework, aiming to increase the transparency of the parsing process and help the user appropriately trust the final answer. To do so, we construct INSPIRED, a crowdsourced dialogue dataset derived from the ComplexWebQuestions dataset. Our experiments show that the interactive framework with human feedback has the potential to greatly improve overall parse accuracy. Furthermore, we develop a pipeline for dialogue simulation to evaluate our framework w.r.t. a variety of state-of-the-art KBQA models without involving further crowdsourcing effort. The results demonstrate that our interactive semantic parsing framework promises to be effective across such models.

Generating fluent natural language responses from structured semantic representations is a critical step in task-oriented conversational systems. Avenues like the E2E NLG Challenge have encouraged the development of neural approaches, particularly sequence-to-sequence (Seq2Seq) models for this problem. The semantic representations used, however, are often underspecified, which places a higher burden on the generation model for sentence planning, and also limits the extent to which generated responses can be controlled in a live system. In this paper, we (1) propose using tree-structured semantic representations, like those used in traditional rule-based NLG systems, for better discourse-level structuring and sentence-level planning; (2) introduce a challenging dataset using this representation for the weather domain; (3) introduce a constrained decoding approach for Seq2Seq models that leverages this representation to improve semantic correctness; and (4) demonstrate promising results on our dataset and the E2E dataset.