Question answering systems are rapidly advancing, but their opaque nature may impact user trust. We explored trust through an anti-monitoring framework, where trust is predicted to be correlated with presence of citations and inversely related to checking citations. We tested this hypothesis with a live question-answering experiment that presented text responses generated using a commercial Chatbot along with varying citations (zero, one, or five), both relevant and random, and recorded if participants checked the citations and their self-reported trust in the generated responses. We found a significant increase in trust when citations were present, a result that held true even when the citations were random; we also found a significant decrease in trust when participants checked the citations. These results highlight the importance of citations in enhancing trust in AI-generated content.

Othering, the act of portraying outgroups as fundamentally different from the ingroup, often escalates into framing them as existential threats--fueling intergroup conflict and justifying exclusion and violence. These dynamics are alarmingly pervasive, spanning from the extreme historical examples of genocides against minorities in Germany and Rwanda to the ongoing violence and rhetoric targeting migrants in the US and Europe. While concepts like hate speech and fear speech have been explored in existing literature, they capture only part of this broader and more nuanced dynamic which can often be harder to detect, particularly in online speech and propaganda. To address this challenge, we introduce a novel computational framework that leverages large language models (LLMs) to quantify othering across diverse contexts, extending beyond traditional linguistic indicators of hostility. Applying the model to real-world data from Telegram war bloggers and political discussions on Gab reveals how othering escalates during conflicts, interacts with moral language, and garners significant attention, particularly during periods of crisis. Our framework, designed to offer deeper insights into othering dynamics, combines with a rapid adaptation process to provide essential tools for mitigating othering's adverse impacts on social cohesion.

Medical coding is essential for standardizing clinical data and communication but is often time-consuming and prone to errors. Traditional Natural Language Processing (NLP) methods struggle with automating coding due to the large label space, lengthy text inputs, and the absence of supporting evidence annotations that justify code selection. Recent advancements in Generative Artificial Intelligence (AI) offer promising solutions to these challenges. In this work, we introduce MedCodER, a Generative AI framework for automatic medical coding that leverages extraction, retrieval, and re-ranking techniques as core components. MedCodER achieves a micro-F1 score of 0.60 on International Classification of Diseases (ICD) code prediction, significantly outperforming state-of-the-art methods. Additionally, we present a new dataset containing medical records annotated with disease diagnoses, ICD codes, and supporting evidence texts (https://doi.org/10.5281/zenodo.13308316). Ablation tests confirm that MedCodER's performance depends on the integration of each of its aforementioned components, as performance declines when these components are evaluated in isolation.

Electronic Discovery (eDiscovery) involves identifying relevant documents from a vast collection based on legal production requests. The integration of artificial intelligence (AI) and natural language processing (NLP) has transformed this process, helping document review and enhance efficiency and cost-effectiveness. Although traditional approaches like BM25 or fine-tuned pre-trained models are common in eDiscovery, they face performance, computational, and interpretability challenges. In contrast, Large Language Model (LLM)-based methods prioritize interpretability but sacrifice performance and throughput. This paper introduces DISCOvery Graph (DISCOG), a hybrid approach that combines the strengths of two worlds: a heterogeneous graph-based method for accurate document relevance prediction and subsequent LLM-driven approach for reasoning. Graph representational learning generates embeddings and predicts links, ranking the corpus for a given request, and the LLMs provide reasoning for document relevance. Our approach handles datasets with balanced and imbalanced distributions, outperforming baselines in F1-score, precision, and recall by an average of 12%, 3%, and 16%, respectively. In an enterprise context, our approach drastically reduces document review costs by 99.9% compared to manual processes and by 95% compared to LLM-based classification methods

Information Extraction refers to a collection of tasks within Natural Language Processing (NLP) that identifies sub-sequences within text and their labels. These tasks have been used for many years to link extract relevant information and to link free text to structured data. However, the heterogeneity among information extraction tasks impedes progress in this area. We therefore offer a unifying perspective centered on what we define to be spans in text.

Entity Linking (EL) is an essential and challenging task in natural language processing that seeks to link some text representing an entity within a document or sentence with its corresponding entry in a dictionary or knowledge base. Most existing approaches focus on creating elaborate contextual models that look for clues the words surrounding the entity-text to help solve the linking problem. Although these fine-tuned language models tend to work, they can be unwieldy, difficult to train, and do not transfer well to other domains. Fortunately, Large Language Models (LLMs) like GPT provide a highly-advanced solution to the problems inherent in EL models, but simply naive prompts to LLMs do not work well. In the present work, we define ChatEL, which is a three-step framework to prompt LLMs to return accurate results. Overall the ChatEL framework improves the average F1 performance across 10 datasets by more than 2%. Finally, a thorough error analysis shows many instances with the ground truth labels were actually incorrect, and the labels predicted by ChatEL were actually correct. This indicates that the quantitative results presented in this paper may be a conservative estimate of the actual performance.

The ability of Large Language Models (LLMs) to generate factually correct output remains relatively unexplored due to the lack of fact-checking and knowledge grounding during training and inference. In this work, we aim to address this challenge through the Entity Disambiguation (ED) task. We first consider prompt engineering, and design a three-step hard-prompting method to probe LLMs' ED performance without supervised fine-tuning (SFT). Overall, the prompting method improves the micro-F_1 score of the original vanilla models by a large margin, on some cases up to 36% and higher, and obtains comparable performance across 10 datasets when compared to existing methods with SFT. We further improve the knowledge grounding ability through instruction tuning (IT) with similar prompts and responses. The instruction-tuned model not only achieves higher micro-F1 score performance as compared to several baseline methods on supervised entity disambiguation tasks with an average micro-F_1 improvement of 2.1% over the existing baseline models, but also obtains higher accuracy on six Question Answering (QA) tasks in the zero-shot setting. Our methodologies apply to both open- and closed-source LLMs.

Recent decisions to discontinue access to social media APIs are having detrimental effects on Internet research and the field of computational social science as a whole. This lack of access to data has been dubbed the Post-API era of Internet research. Fortunately, popular search engines have the means to crawl, capture, and surface social media data on their Search Engine Results Pages (SERP) if provided the proper search query, and may provide a solution to this dilemma. In the present work we ask: does SERP provide a complete and unbiased sample of social media data? Is SERP a viable alternative to direct API-access? To answer these questions, we perform a comparative analysis between (Google) SERP results and nonsampled data from Reddit and Twitter/X. We find that SERP results are highly biased in favor of popular posts; against political, pornographic, and vulgar posts; are more positive in their sentiment; and have large topical gaps. Overall, we conclude that SERP is not a viable alternative to social media API access.

The ability to detect intent in dialogue systems has become increasingly important in modern technology. These systems often generate a large amount of unlabeled data, and manually labeling this data requires substantial human effort. Semi-supervised methods attempt to remedy this cost by using a model trained on a few labeled examples and then by assigning pseudo-labels to further a subset of unlabeled examples that has a model prediction confidence higher than a certain threshold. However, one particularly perilous consequence of these methods is the risk of picking an imbalanced set of examples across classes, which could lead to poor labels. In the present work, we describe Top-K K-Nearest Neighbor (TK-KNN), which uses a more robust pseudo-labeling approach based on distance in the embedding space while maintaining a balanced set of pseudo-labeled examples across classes through a ranking-based approach. Experiments on several datasets show that TK-KNN outperforms existing models, particularly when labeled data is scarce on popular datasets such as CLINC150 and Banking77. Code is available at https://github.com/ServiceNow/tk-knn

Context-free graph grammars have shown a remarkable ability to model structures in real-world relational data. However, graph grammars lack the ability to capture time-changing phenomena since the left-to-right transitions of a production rule do not represent temporal change. In the present work, we describe dynamic vertex-replacement grammars (DyVeRG), which generalize vertex replacement grammars in the time domain by providing a formal framework for updating a learned graph grammar in accordance with modifications to its underlying data. We show that DyVeRG grammars can be learned from, and used to generate, real-world dynamic graphs faithfully while remaining human-interpretable. We also demonstrate their ability to forecast by computing dyvergence scores, a novel graph similarity measurement exposed by this framework.