Unveiling Biases while Embracing Sustainability: Assessing the Dual Challenges of Automatic Speech Recognition Systems Ajinkya Kulkarni 1, 2, Atharva Kulkarni 3, Miguel Couceiro 4, 5, Isabel Trancoso 5 1 IDIAP, Switzerland, 2 MBZUAI, UAE, 3 Erisha Labs, India 4 Universit e de Lorraine, CNRS, LORIA, Nancy, France 5 INESC-ID, IST, Universidade de Lisboa, Portugal ajinkya.kulkarni@idiap.ch Abstract In this paper, we present a bias and sustainability focused investigation of Automatic Speech Recognition (ASR) systems, namely Whisper and Massively Multilingual Speech (MMS), which have achieved state-of-the-art (SOT A) performances. Despite their improved performance in controlled settings, there remains a critical gap in understanding their efficacy and equity in real-world scenarios. In addition, we examine the environmental impact of ASR systems, scrutinizing the use of large acoustic models on carbon emission and energy consumption. We also provide insights into our empirical analyses, offering a valuable contribution to the claims surrounding bias and sustainability in ASR systems. Index T erms: ASR, Bias, carbon footprint, sustainability 1. Introduction The advent of large deep neural networks (DNNs) has brought about substantial advancements in various speech-processing applications, notably in speech recognition.

Despite being heralded as the new standard for dialogue evaluation, the closed-source nature of GPT-4 poses challenges for the community. Motivated by the need for lightweight, open source, and multilingual dialogue evaluators, this paper introduces GenResCoh (Generated Responses targeting Coherence). GenResCoh is a novel LLM generated dataset comprising over 130k negative and positive responses and accompanying explanations seeded from XDailyDialog and XPersona covering English, French, German, Italian, and Chinese. Leveraging GenResCoh, we propose ECoh (Evaluation of Coherence), a family of evaluators trained to assess response coherence across multiple languages. Experimental results demonstrate that ECoh achieves multilingual detection capabilities superior to the teacher model (GPT-3.5-Turbo) on GenResCoh, despite being based on a much smaller architecture. Furthermore, the explanations provided by ECoh closely align in terms of quality with those generated by the teacher model.

Membership Inference (MI) poses a substantial privacy threat to the training data of Automatic Speech Recognition (ASR) systems, while also offering an opportunity to audit these models with regard to user data. This paper explores the effectiveness of loss-based features in combination with Gaussian and adversarial perturbations to perform MI in ASR models. To the best of our knowledge, this approach has not yet been investigated. We compare our proposed features with commonly used error-based features and find that the proposed features greatly enhance performance for sample-level MI. For speaker-level MI, these features improve results, though by a smaller margin, as error-based features already obtained a high performance for this task. Our findings emphasise the importance of considering different feature sets and levels of access to target models for effective MI in ASR systems, providing valuable insights for auditing such models.

Task-oriented conversational datasets often lack topic variability and linguistic diversity. However, with the advent of Large Language Models (LLMs) pretrained on extensive, multilingual and diverse text data, these limitations seem overcome. Nevertheless, their generalisability to different languages and domains in dialogue applications remains uncertain without benchmarking datasets. This paper presents a holistic annotation approach for emotion and conversational quality in the context of bilingual customer support conversations. By performing annotations that take into consideration the complete instances that compose a conversation, one can form a broader perspective of the dialogue as a whole. Furthermore, it provides a unique and valuable resource for the development of text classification models. To this end, we present benchmarks for Emotion Recognition and Dialogue Quality Estimation and show that further research is needed to leverage these models in a production setting.

Despite significant research effort in the development of automatic dialogue evaluation metrics, little thought is given to evaluating dialogues other than in English. At the same time, ensuring metrics are invariant to semantically similar responses is also an overlooked topic. In order to achieve the desired properties of robustness and multilinguality for dialogue evaluation metrics, we propose a novel framework that takes advantage of the strengths of current evaluation models with the newly-established paradigm of prompting Large Language Models (LLMs). Empirical results show our framework achieves state of the art results in terms of mean Spearman correlation scores across several benchmarks and ranks first place on both the Robust and Multilingual tasks of the DSTC11 Track 4 "Automatic Evaluation Metrics for Open-Domain Dialogue Systems", proving the evaluation capabilities of prompted LLMs.

The main limiting factor in the development of robust multilingual dialogue evaluation metrics is the lack of multilingual data and the limited availability of open sourced multilingual dialogue systems. In this work, we propose a workaround for this lack of data by leveraging a strong multilingual pretrained LLM and augmenting existing English dialogue data using Machine Translation. We empirically show that the naive approach of finetuning a pretrained multilingual encoder model with translated data is insufficient to outperform the strong baseline of finetuning a multilingual model with only source data. Instead, the best approach consists in the careful curation of translated data using MT Quality Estimation metrics, excluding low quality translations that hinder its performance.