Online shopping is a complex multi-task, few-shot learning problem with a wide and evolving range of entities, relations, and tasks. However, existing models and benchmarks are commonly tailored to specific tasks, falling short of capturing the full complexity of online shopping. Large Language Models (LLMs), with their multi-task and few-shot learning abilities, have the potential to profoundly transform online shopping by alleviating task-specific engineering efforts and by providing users with interactive conversations. Despite the potential, LLMs face unique challenges in online shopping, such as domain-specific concepts, implicit knowledge, and heterogeneous user behaviors. Motivated by the potential and challenges, we propose Shopping MMLU, a diverse multi-task online shopping benchmark derived from real-world Amazon data. Shopping MMLU consists of 57 tasks covering 4 major shopping skills: concept understanding, knowledge reasoning, user behavior alignment, and multi-linguality, and can thus comprehensively evaluate the abilities of LLMs as general shop assistants. With Shopping MMLU, we benchmark over 20 existing LLMs and uncover valuable insights about practices and prospects of building versatile LLM-based shop assistants. Shopping MMLU can be publicly accessed at https://github.com/KL4805/ShoppingMMLU. In addition, with Shopping MMLU, we host a competition in KDD Cup 2024 with over 500 participating teams. The winning solutions and the associated workshop can be accessed at our website https://amazon-kddcup24.github.io/.

A visually rich document (VRD) utilizes visual features along with linguistic cues to disseminate information. Training a custom extractor that identifies named entities from a document requires a large number of instances of the target document type annotated at textual and visual modalities. This is an expensive bottleneck in enterprise scenarios, where we want to train custom extractors for thousands of different document types in a scalable way. Pre-training an extractor model on unlabeled instances of the target document type, followed by a fine-tuning step on human-labeled instances does not work in these scenarios, as it surpasses the maximum allowable training time allocated for the extractor. We address this scenario by proposing a Noise-Aware Training method or NAT in this paper. Instead of acquiring expensive human-labeled documents, NAT utilizes weakly labeled documents to train an extractor in a scalable way. To avoid degradation in the model's quality due to noisy, weakly labeled samples, NAT estimates the confidence of each training sample and incorporates it as uncertainty measure during training. We train multiple state-of-the-art extractor models using NAT. Experiments on a number of publicly available and in-house datasets show that NAT-trained models are not only robust in performance -- it outperforms a transfer-learning baseline by up to 6% in terms of macro-F1 score, but it is also more label-efficient -- it reduces the amount of human-effort required to obtain comparable performance by up to 73%.

Visually rich documents (VRD) are physical/digital documents that utilize visual cues to augment their semantics. The information contained in these documents are often incomplete. Existing works that enable automated querying on VRDs do not take this aspect into account. Consequently, they support a limited set of queries. In this paper, we describe Juno -- a multimodal framework that identifies a set of tuples from a relational database to augment an incomplete VRD with supplementary information. Our main contribution in this is an end-to-end-trainable neural network with bi-directional attention that executes this cross-modal entity matching task without any prior knowledge about the document type or the underlying database-schema. Exhaustive experiments on two heteroegeneous datasets show that Juno outperforms state-of-the-art baselines by more than 6% in F1-score, while reducing the amount of human-effort in its workflow by more than 80%. To the best of our knowledge, ours is the first work that investigates the incompleteness of VRDs and proposes a robust framework to address it in a seamless way.