Language models are aligned to the collective voice of many, resulting in generic outputs that do not align with specific users' styles. In this work, we present Trial-Error-Explain In-Context Learning (TICL), a tuning-free method that personalizes language models for text generation tasks with fewer than 10 examples per user. TICL iteratively expands an in-context learning prompt via a trial-error-explain process, adding model-generated negative samples and explanations that provide fine-grained guidance towards a specific user's style. TICL achieves favorable win rates on pairwise comparisons with LLM-as-a-judge up to 91.5% against the previous state-of-the-art and outperforms competitive tuning-free baselines for personalized alignment tasks of writing emails, essays and news articles. Both lexical and qualitative analyses show that the negative samples and explanations enable language models to learn stylistic context more effectively and overcome the bias towards structural and formal phrases observed in their zero-shot outputs. By front-loading inference compute to create a user-specific in-context learning prompt that does not require extra generation steps at test time, TICL presents a novel yet simple approach for personalized alignment.

Current instruction-tuned language models are exclusively trained with textual preference data and thus are often not aligned with the unique requirements of other modalities, such as speech. To better align language models with the speech domain, we explore (i) prompting strategies grounded in radio-industry best practices and (ii) preference learning using a novel speech-based preference data of 20K samples, generated with a wide spectrum of prompts that induce varying dimensions of speech-suitability and labeled by annotators who listen to response pairs. Both human and automatic evaluation show that both prompting and preference learning increase the speech-suitability of popular instruction-tuned LLMs. Interestingly, we find that prompting and preference learning can be additive; combining them achieves the best win rates in head-to-head comparison, resulting in responses that are preferred or tied to the base model in 76.2% of comparisons on average. Lastly, we share lexical, syntactical, and qualitative analyses to showcase how each method contributes to improving the speech-suitability of generated responses.

Answer Sentence Selection (AS2) is a critical task for designing effective retrieval-based Question Answering (QA) systems. Most advancements in AS2 focus on English due to the scarcity of annotated datasets for other languages. This lack of resources prevents the training of effective AS2 models in different languages, creating a performance gap between QA systems in English and other locales. In this paper, we introduce new high-quality datasets for AS2 in five European languages (French, German, Italian, Portuguese, and Spanish), obtained through supervised Automatic Machine Translation (AMT) of existing English AS2 datasets such as ASNQ, WikiQA, and TREC-QA using a Large Language Model (LLM). We evaluated our approach and the quality of the translated datasets through multiple experiments with different Transformer architectures. The results indicate that our datasets are pivotal in producing robust and powerful multilingual AS2 models, significantly contributing to closing the performance gap between English and other languages.

In this paper, we investigate which questions are challenging for retrieval-based Question Answering (QA). We (i) propose retrieval complexity (RC), a novel metric conditioned on the completeness of retrieved documents, which measures the difficulty of answering questions, and (ii) propose an unsupervised pipeline to measure RC given an arbitrary retrieval system. Our proposed pipeline measures RC more accurately than alternative estimators, including LLMs, on six challenging QA benchmarks. Further investigation reveals that RC scores strongly correlate with both QA performance and expert judgment across five of the six studied benchmarks, indicating that RC is an effective measure of question difficulty. Subsequent categorization of high-RC questions shows that they span a broad set of question shapes, including multi-hop, compositional, and temporal QA, indicating that RC scores can categorize a new subset of complex questions. Our system can also have a major impact on retrieval-based systems by helping to identify more challenging questions on existing datasets.

Evaluation of QA systems is very challenging and expensive, with the most reliable approach being human annotations of correctness of answers for questions. Recent works (AVA, BEM) have shown that transformer LM encoder based similarity metrics transfer well for QA evaluation, but they are limited by the usage of a single correct reference answer. We propose a new evaluation metric: SQuArE (Sentence-level QUestion AnsweRing Evaluation), using multiple reference answers (combining multiple correct and incorrect references) for sentence-form QA. We evaluate SQuArE on both sentence-level extractive (Answer Selection) and generative (GenQA) QA systems, across multiple academic and industrial datasets, and show that it outperforms previous baselines and obtains the highest correlation with human annotations.

While impressive performance has been achieved on the task of Answer Sentence Selection (AS2) for English, the same does not hold for languages that lack large labeled datasets. In this work, we propose Cross-Lingual Knowledge Distillation (CLKD) from a strong English AS2 teacher as a method to train AS2 models for low-resource languages in the tasks without the need of labeled data for the target language. To evaluate our method, we introduce 1) Xtr-WikiQA, a translation-based WikiQA dataset for 9 additional languages, and 2) TyDi-AS2, a multilingual AS2 dataset with over 70K questions spanning 8 typologically diverse languages. We conduct extensive experiments on Xtr-WikiQA and TyDi-AS2 with multiple teachers, diverse monolingual and multilingual pretrained language models (PLMs) as students, and both monolingual and multilingual training. The results demonstrate that CLKD either outperforms or rivals even supervised fine-tuning with the same amount of labeled data and a combination of machine translation and the teacher model. Our method can potentially enable stronger AS2 models for low-resource languages, while TyDi-AS2 can serve as the largest multilingual AS2 dataset for further studies in the research community.

Answer Sentence Selection (AS2) is a core component for building an accurate Question Answering pipeline. AS2 models rank a set of candidate sentences based on how likely they answer a given question. The state of the art in AS2 exploits pre-trained transformers by transferring them on large annotated datasets, while using local contextual information around the candidate sentence. In this paper, we propose three pre-training objectives designed to mimic the downstream fine-tuning task of contextual AS2. This allows for specializing LMs when fine-tuning for contextual AS2. Our experiments on three public and two large-scale industrial datasets show that our pre-training approaches (applied to RoBERTa and ELECTRA) can improve baseline contextual AS2 accuracy by up to 8% on some datasets.

Recent studies show that sentence-level extractive QA, i.e., based on Answer Sentence Selection (AS2), is outperformed by Generation-based QA (GenQA) models, which generate answers using the top-k answer sentences ranked by AS2 models (a la retrieval-augmented generation style). In this paper, we propose a novel training paradigm for GenQA using supervision from automatic QA evaluation models (GAVA). Specifically, we propose three strategies to transfer knowledge from these QA evaluation models to a GenQA model: (i) augmenting training data with answers generated by the GenQA model and labelled by GAVA (either statically, before training, or (ii) dynamically, at every training epoch); and (iii) using the GAVA score for weighting the generator loss during the learning of the GenQA model. We evaluate our proposed methods on two academic and one industrial dataset, obtaining a significant improvement in answering accuracy over the previous state of the art.

This research studies graph-based approaches for Answer Sentence Selection (AS2), an essential component for retrieval-based Question Answering (QA) systems. During offline learning, our model constructs a small-scale relevant training graph per question in an unsupervised manner, and integrates with Graph Neural Networks. Graph nodes are question sentence to answer sentence pairs. We train and integrate state-of-the-art (SOTA) models for computing scores between question-question, question-answer, and answer-answer pairs, and use thresholding on relevance scores for creating graph edges. Online inference is then performed to solve the AS2 task on unseen queries. Experiments on two well-known academic benchmarks and a real-world dataset show that our approach consistently outperforms SOTA QA baseline models.

An effective paradigm for building Automated Question Answering systems is the re-use of previously answered questions, e.g., for FAQs or forum applications. Given a database (DB) of question/answer (q/a) pairs, it is possible to answer a target question by scanning the DB for similar questions. In this paper, we scale this approach to open domain, making it competitive with other standard methods, e.g., unstructured document or graph based. For this purpose, we (i) build a large scale DB of 6.3M q/a pairs, using public questions, (ii) design a new system based on neural IR and a q/a pair reranker, and (iii) construct training and test data to perform comparative experiments with our models. We demonstrate that Transformer-based models using (q,a) pairs outperform models only based on question representation, for both neural search and reranking. Additionally, we show that our DB-based approach is competitive with Web-based methods, i.e., a QA system built on top the BING search engine, demonstrating the challenge of finding relevant information. Finally, we make our data and models available for future research.