Human moderation of online conversation is essential to maintaining civility and focus in a dialogue, but is challenging to scale and harmful to moderators. The inclusion of sophisticated natural language generation modules as a force multiplier aid moderators is a tantalizing prospect, but adequate evaluation approaches have so far been elusive. In this paper, we establish a systematic definition of conversational moderation effectiveness through a multidisciplinary lens that incorporates insights from social science. We then propose a comprehensive evaluation framework that uses this definition to asses models' moderation capabilities independently of human intervention. With our framework, we conduct the first known study Figure 1: While banning users or deleting their comments of conversational dialogue models as moderators, may push them towards echo chambers (left), conversational finding that appropriately prompted models moderation can guide users towards more can provide specific and fair feedback on constructive behavior (right). Recent developments in toxic behavior but struggle to influence users to conversational AI present an opportunity to perform this increase their levels of respect and cooperation.

Context-aware neural machine translation involves leveraging information beyond sentence-level context to resolve inter-sentential discourse dependencies and improve document-level translation quality, and has given rise to a number of recent techniques. However, despite well-reasoned intuitions, most context-aware translation models show only modest improvements over sentence-level systems. In this work, we investigate several challenges that impede progress within this field, relating to discourse phenomena, context usage, model architectures, and document-level evaluation. To address these problems, we propose a more realistic setting for document-level translation, called paragraph-to-paragraph (para2para) translation, and collect a new dataset of Chinese-English novels to promote future research.

Multilingual semantic search is the task of retrieving relevant contents to a query expressed in different language combinations. This requires a better semantic understanding of the user's intent and its contextual meaning. Multilingual semantic search is less explored and more challenging than its monolingual or bilingual counterparts, due to the lack of multilingual parallel resources for this task and the need to circumvent "language bias". In this work, we propose an alignment approach: MAML-Align, specifically for low-resource scenarios. Our approach leverages meta-distillation learning based on MAML, an optimization-based Model-Agnostic Meta-Learner. MAML-Align distills knowledge from a Teacher meta-transfer model T-MAML, specialized in transferring from monolingual to bilingual semantic search, to a Student model S-MAML, which meta-transfers from bilingual to multilingual semantic search. To the best of our knowledge, we are the first to extend meta-distillation to a multilingual search application. Our empirical results show that on top of a strong baseline based on sentence transformers, our meta-distillation approach boosts the gains provided by MAML and significantly outperforms naive fine-tuning methods. Furthermore, multilingual meta-distillation learning improves generalization even to unseen languages.

We present WinoQueer: a benchmark specifically designed to measure whether large language models (LLMs) encode biases that are harmful to the LGBTQ+ community. The benchmark is community-sourced, via application of a novel method that generates a bias benchmark from a community survey. We apply our benchmark to several popular LLMs and find that off-the-shelf models generally do exhibit considerable anti-queer bias. Finally, we show that LLM bias against a marginalized community can be somewhat mitigated by finetuning on data written about or by members of that community, and that social media text written by community members is more effective than news text written about the community by non-members. Our method for community-in-the-loop benchmark development provides a blueprint for future researchers to develop community-driven, harms-grounded LLM benchmarks for other marginalized communities.

Endowing chatbots with a consistent persona is essential to an engaging conversation, yet it remains an unresolved challenge. In this work, we propose a new retrieval-enhanced approach for personalized response generation. Specifically, we design a hierarchical transformer retriever trained on dialogue domain data to perform personalized retrieval and a context-aware prefix encoder that fuses the retrieved information to the decoder more effectively. Extensive experiments on a real-world dataset demonstrate the effectiveness of our model at generating more fluent and personalized responses. We quantitatively evaluate our model's performance under a suite of human and automatic metrics and find it to be superior compared to state-of-the-art baselines on English Reddit conversations.

News articles are driven by the informational sources journalists use in reporting. Modeling when, how and why sources get used together in stories can help us better understand the information we consume and even help journalists with the task of producing it. In this work, we take steps toward this goal by constructing the largest and widest-ranging annotated dataset, to date, of informational sources used in news writing. We show that our dataset can be used to train high-performing models for information detection and source attribution. We further introduce a novel task, source prediction, to study the compositionality of sources in news articles. We show good performance on this task, which we argue is an important proof for narrative science exploring the internal structure of news articles and aiding in planning-based language generation, and an important step towards a source-recommendation system to aid journalists.

Detecting norm violations in online communities is critical to maintaining healthy and safe spaces for online discussions. Existing machine learning approaches often struggle to adapt to the diverse rules and interpretations across different communities due to the inherent challenges of fine-tuning models for such context-specific tasks. In this paper, we introduce Context-aware Prompt-based Learning for Norm Violation Detection (CPL-NoViD), a novel method that employs prompt-based learning to detect norm violations across various types of rules. CPL-NoViD outperforms the baseline by incorporating context through natural language prompts and demonstrates improved performance across different rule types. Significantly, it not only excels in cross-rule-type and cross-community norm violation detection but also exhibits adaptability in few-shot learning scenarios. Most notably, it establishes a new state-of-the-art in norm violation detection, surpassing existing benchmarks. Our work highlights the potential of prompt-based learning for context-sensitive norm violation detection and paves the way for future research on more adaptable, context-aware models to better support online community moderators.

The design choices in the Transformer attention mechanism, including weak inductive bias and quadratic computational complexity, have limited its application for modeling long sequences. In this paper, we introduce Mega, a simple, theoretically grounded, single-head gated attention mechanism equipped with (exponential) moving average to incorporate inductive bias of position-aware local dependencies into the position-agnostic attention mechanism. We further propose a variant of Mega that offers linear time and space complexity yet yields only minimal quality loss, by efficiently splitting the whole sequence into multiple chunks with fixed length. Extensive experiments on a wide range of sequence modeling benchmarks, including the Long Range Arena, neural machine translation, auto-regressive language modeling, and image and speech classification, show that Mega achieves significant improvements over other sequence models, including variants of Transformers and recent state space models.

A recent family of techniques, dubbed lightweight fine-tuning methods, facilitates parameter-efficient transfer learning by updating only a small set of additional parameters while keeping the parameters of the pretrained language model frozen. While proven to be an effective method, there are no existing studies on if and how such knowledge of the downstream fine-tuning approach should affect the pretraining stage. In this work, we show that taking the ultimate choice of fine-tuning method into consideration boosts the performance of parameter-efficient fine-tuning. By relying on optimization-based meta-learning using MAML with certain modifications for our distinct purpose, we prime the pretrained Figure 1: Transfer learning for NLP pipeline; the model specifically for parameter-efficient finetuning, shaded block is our contribution. Conventional transfer resulting in gains of up to 1.7 points practice (dashed arrows) does not differentiate between on cross-lingual NER fine-tuning. Our ablation full fine-tuning and parameter-efficient fine-tuning in settings and analyses further reveal that any way. This work proposes a meta-learning solution the tweaks we introduce in MAML are crucial to further modify and prime a pretrained model parameters for the attained gains.

Emotions play an important role in interpersonal interactions and social conflict, yet their function in the development of controversy and disagreement in online conversations has not been explored. To address this gap, we study controversy on Reddit, a popular network of online discussion forums. We collect discussions from a wide variety of topical forums and use emotion detection to recognize a range of emotions from text, including anger, fear, joy, admiration, etc. Our study has three main findings. First, controversial comments express more anger and less admiration, joy and optimism than non-controversial comments. Second, controversial comments affect emotions of downstream comments in a discussion, usually resulting in long-term increase in anger and a decrease in positive emotions, although the magnitude and direction of emotional change depends on the forum. Finally, we show that emotions help better predict which comments will become controversial. Understanding emotional dynamics of online discussions can help communities to better manage conversations.