Online Social Networks (OSN) are privileged observation channels for understanding the geospatial facets of many real-world phenomena [1]. Unfortunately, in most cases OSN content lacks explicit and structured geographic information, as in the case of Twitter, where only a minimal fraction (1% to 4%) of messages are natively geotagged [2]. This shortage of explicit geographic information drastically limits the exploitation of OSN data in geospatial Decision Support Systems (DSS) [3]. Conversely, the prompt availability of geotagged content would empower existing systems and would open up the possibility to develop new and better geospatial services and applications [4, 5]. As a practical example of this kind, several social media-based systems have been proposed in recent years for mapping and visualizing situational information in the aftermath of mass disasters - a task dubbed as crisis mapping - in an effort to augment emergency response [6, 7]. These systems, however, demand geotagged data to be placed on crisis maps, which in turn imposes to perform the geoparsing task on the majority of social media content. Explicit geographic information is not only needed in early warning [8, 9] and emergency response systems [10, 11, 12, 13, 14], but also in systems and applications for improving event promotion [15, 16], touristic planning [17, 18, 19], healthcare accessibility [20], news aggregation [21] Post-print of the article published in Decision Support Systems 136, 2020. Please refer to the published version: doi.org/10.1016/j.dss.2020.113346

AI-generated counterspeech offers a promising and scalable strategy to curb online toxicity through direct replies that promote civil discourse. However, current counterspeech is one-size-fits-all, lacking adaptation to the moderation context and the users involved. We propose and evaluate multiple strategies for generating tailored counterspeech that is adapted to the moderation context and personalized for the moderated user. We instruct an LLaMA2-13B model to generate counterspeech, experimenting with various configurations based on different contextual information and fine-tuning strategies. We identify the configurations that generate persuasive counterspeech through a combination of quantitative indicators and human evaluations collected via a pre-registered mixed-design crowdsourcing experiment. Results show that contextualized counterspeech can significantly outperform state-of-the-art generic counterspeech in adequacy and persuasiveness, without compromising other characteristics. Our findings also reveal a poor correlation between quantitative indicators and human evaluations, suggesting that these methods assess different aspects and highlighting the need for nuanced evaluation methodologies. The effectiveness of contextualized AI-generated counterspeech and the divergence between human and algorithmic evaluations underscore the importance of increased human-AI collaboration in content moderation.

The rise of online platforms exacerbated the spread of hate speech, demanding scalable and effective detection. However, the accuracy of hate speech detection systems heavily relies on human-labeled data, which is inherently susceptible to biases. While previous work has examined the issue, the interplay between the characteristics of the annotator and those of the target of the hate are still unexplored. We fill this gap by leveraging an extensive dataset with rich socio-demographic information of both annotators and targets, uncovering how human biases manifest in relation to the target's attributes. Our analysis surfaces the presence of widespread biases, which we quantitatively describe and characterize based on their intensity and prevalence, revealing marked differences. Furthermore, we compare human biases with those exhibited by persona-based LLMs. Our findings indicate that while persona-based LLMs do exhibit biases, these differ significantly from those of human annotators. Overall, our work offers new and nuanced results on human biases in hate speech annotations, as well as fresh insights into the design of AI-driven hate speech detection systems.

People involved in mass emergencies increasingly publish information-rich contents in online social networks (OSNs), thus acting as a distributed and resilient network of human sensors. In this work we present HERMES, a system designed to enrich the information spontaneously disclosed by OSN users in the aftermath of disasters. HERMES leverages a mixed data collection strategy, called hybrid sensing, and state-of-the-art AI techniques. Evaluated in real-world emergencies, HERMES proved to increase: (i) the amount of the available damage information; (ii) the density (up to 7x) and the variety (up to 18x) of the retrieved geographic information; (iii) the geographic coverage (up to 30%) and granularity.

Within OSNs, many of our supposedly online friends may instead be fake accounts called social bots, part of large groups that purposely re-share targeted content. Here, we study retweeting behaviors on Twitter, with the ultimate goal of detecting retweeting social bots. We collect a dataset of 10M retweets. We design a novel visualization that we leverage to highlight benign and malicious patterns of retweeting activity. In this way, we uncover a 'normal' retweeting pattern that is peculiar of human-operated accounts, and 3 suspicious patterns related to bot activities. Then, we propose a bot detection technique that stems from the previous exploration of retweeting behaviors. Our technique, called Retweet-Buster (RTbust), leverages unsupervised feature extraction and clustering. An LSTM autoencoder converts the retweet time series into compact and informative latent feature vectors, which are then clustered with a hierarchical density-based algorithm. Accounts belonging to large clusters characterized by malicious retweeting patterns are labeled as bots. RTbust obtains excellent detection results, with F1 = 0.87, whereas competitors achieve F1 < 0.76. Finally, we apply RTbust to a large dataset of retweets, uncovering 2 previously unknown active botnets with hundreds of accounts.

The task of witness detection in social media is crucial for many practical applications, including rumor debunking, emergency management, and public opinion mining. Yet to date, it has been approached in an approximated way. We propose a method for addressing witness detection in a strict and realistic fashion. By employing hybrid crowdsensing over Twitter, we contact real-life witnesses and use their reactions to build a strong ground-truth, thus avoiding a manual, subjective annotation of the dataset. Using this dataset, we develop a witness detection system based on a machine learning classifier using a wide set of linguistic features and metadata associated with the tweets.