We consider the problem of scaling automated suggested replies for Outlook email system to multiple languages. Faced with increased compute requirements and low resources for language expansion, we build a single universal model for improving the quality and reducing run-time costs of our production system. However, restricted data movement across regional centers prevents joint training across languages. To this end, we propose a multi-task continual learning framework, with auxiliary tasks and language adapters to learn universal language representation across regions. The experimental results show positive cross-lingual transfer across languages while reducing catastrophic forgetting across regions. Our online results on real user traffic show significant gains in CTR and characters saved, as well as 65% training cost reduction compared with per-language models. As a consequence, we have scaled the feature in multiple languages including low-resource markets.

Despite the recent advancement in NLP research, cross-lingual transfer for natural language generation is relatively understudied. In this work, we transfer supervision from high resource language (HRL) to multiple low-resource languages (LRLs) for natural language generation (NLG). We consider four NLG tasks (text summarization, question generation, news headline generation, and distractor generation) and three syntactically diverse languages, i.e., English, Hindi, and Japanese. We propose an unsupervised cross-lingual language generation framework (called ZmBART) that does not use any parallel or pseudo-parallel/back-translated data. In this framework, we further pre-train mBART sequence-to-sequence denoising auto-encoder model with an auxiliary task using monolingual data of three languages. The objective function of the auxiliary task is close to the target tasks which enriches the multi-lingual latent representation of mBART and provides good initialization for target tasks. Then, this model is fine-tuned with task-specific supervised English data and directly evaluated with low-resource languages in the Zero-shot setting. To overcome catastrophic forgetting and spurious correlation issues, we applied freezing model component and data argumentation approaches respectively. This simple modeling approach gave us promising results.We experimented with few-shot training (with 1000 supervised data points) which boosted the model performance further. We performed several ablations and cross-lingual transferability analyses to demonstrate the robustness of ZmBART.

Africa has over 2000 languages however, these languages are not well represented in the existing Natural language processing (NLP) ecosystem. One of the challenges is the lack of useful African language datasets that can be used to solve different social and economical problems. In this article, I have compiled a list of African language datasets from across the web. These datasets can be used in numerous NLP tasks such as text classification, named entity recognition, machine translation, sentiment analysis, speech recognition, and topic modeling. This collection of datasets have been made public to give you an opportunity to use your skills and help solving different challenges.

Prior work has proved that Translation memory (TM) can boost the performance of Neural Machine Translation (NMT). In contrast to existing work that uses bilingual corpus as TM and employs source-side similarity search for memory retrieval, we propose a new framework that uses monolingual memory and performs learnable memory retrieval in a cross-lingual manner. Our framework has unique advantages. First, the cross-lingual memory retriever allows abundant monolingual data to be TM. Second, the memory retriever and NMT model can be jointly optimized for the ultimate translation goal. Experiments show that the proposed method obtains substantial improvements. Remarkably, it even outperforms strong TM-augmented NMT baselines using bilingual TM. Owning to the ability to leverage monolingual data, our model also demonstrates effectiveness in low-resource and domain adaptation scenarios.

As an essential component of dialogue systems, multi-turn response selection aims to pick out the optimal response among a set of candidates to improve the dialogue fluency. In this paper, we investigate three problems of current response selection approaches, especially for generation-based conversational agents: (i) Existing approaches are often formulated as a sentence scoring problem, which does not consider relationships between responses. (ii) Existing models tend to select undesirable candidates that have large overlaps with the dialogue history. (iii) Negative instances in training are mainly constructed by random sampling from the corpus, whereas generated candidates in practice typically have a closer distribution. To address the above problems, we create a new dataset called ConvAI2+ and propose a new response selector called Global-Selector. Experimental results show that Global-Selector trained on ConvAI2+ have noticeable improvements in both accuracy and inference speed.

Knowledge distillation (KD) is commonly used to construct synthetic data for training non-autoregressive translation (NAT) models. However, there exists a discrepancy on low-frequency words between the distilled and the original data, leading to more errors on predicting low-frequency words. To alleviate the problem, we directly expose the raw data into NAT by leveraging pretraining. By analyzing directed alignments, we found that KD makes low-frequency source words aligned with targets more deterministically but fails to align sufficient low-frequency words from target to source. Accordingly, we propose reverse KD to rejuvenate more alignments for low-frequency target words. To make the most of authentic and synthetic data, we combine these complementary approaches as a new training strategy for further boosting NAT performance. We conduct experiments on five translation benchmarks over two advanced architectures. Results demonstrate that the proposed approach can significantly and universally improve translation quality by reducing translation errors on low-frequency words. Encouragingly, our approach achieves 28.2 and 33.9 BLEU points on the WMT14 English-German and WMT16 Romanian-English datasets, respectively. Our code, data, and trained models are available at \url{https://github.com/longyuewangdcu/RLFW-NAT}.

Natural Language Processing (NLP) is a technology that is embedded in almost every machine learning device. Voice assistants that we use on a daily basis like Siri and Alexa also use NLP to understand our commands. Basically, NLP allows the device to hear what you say, understand it, and act on it. This technology is a part of artificial intelligence and enables devices to understand the human language. So, it is safe to say that NLP is all around us, in mobile applications, in smart home devices, and in movies too.

Span-extraction reading comprehension models have made tremendous advances enabled by the availability of large-scale, high-quality training datasets. Despite such rapid progress and widespread application, extractive reading comprehension datasets in languages other than English remain scarce, and creating such a sufficient amount of training data for each language is costly and even impossible. An alternative to creating large-scale high-quality monolingual span-extraction training datasets is to develop multilingual modeling approaches and systems which can transfer to the target language without requiring training data in that language. In this paper, in order to solve the scarce availability of extractive reading comprehension training data in the target language, we propose a multilingual extractive reading comprehension approach called XLRC by simultaneously modeling the existing extractive reading comprehension training data in a multilingual environment using self-adaptive attention and multilingual attention. Specifically, we firstly construct multilingual parallel corpora by translating the existing extractive reading comprehension datasets (i.e., CMRC 2018) from the target language (i.e., Chinese) into different language families (i.e., English). Secondly, to enhance the final target representation, we adopt self-adaptive attention (SAA) to combine self-attention and inter-attention to extract the semantic relations from each pair of the target and source languages. Furthermore, we propose multilingual attention (MLA) to learn the rich knowledge from various language families. Experimental results show that our model outperforms the state-of-the-art baseline (i.e., RoBERTa_Large) on the CMRC 2018 task, which demonstrate the effectiveness of our proposed multi-lingual modeling approach and show the potentials in multilingual NLP tasks.

The Neural Machine Translation (NMT) model is essentially a joint language model conditioned on both the source sentence and partial translation. Therefore, the NMT model naturally involves the mechanism of the Language Model (LM) that predicts the next token only based on partial translation. Despite its success, NMT still suffers from the hallucination problem, generating fluent but inadequate translations. The main reason is that NMT pays excessive attention to the partial translation while neglecting the source sentence to some extent, namely overconfidence of the LM. Accordingly, we define the Margin between the NMT and the LM, calculated by subtracting the predicted probability of the LM from that of the NMT model for each token. The Margin is negatively correlated to the overconfidence degree of the LM. Based on the property, we propose a Margin-based Token-level Objective (MTO) and a Margin-based Sentencelevel Objective (MSO) to maximize the Margin for preventing the LM from being overconfident. Experiments on WMT14 English-to-German, WMT19 Chinese-to-English, and WMT14 English-to-French translation tasks demonstrate the effectiveness of our approach, with 1.36, 1.50, and 0.63 BLEU improvements, respectively, compared to the Transformer baseline. The human evaluation further verifies that our approaches improve translation adequacy as well as fluency.

Most studies on word-level Quality Estimation (QE) of machine translation focus on language-specific models. The obvious disadvantages of these approaches are the need for labelled data for each language pair and the high cost required to maintain several language-specific models. To overcome these problems, we explore different approaches to multilingual, word-level QE. We show that these QE models perform on par with the current language-specific models. In the cases of zero-shot and few-shot QE, we demonstrate that it is possible to accurately predict word-level quality for any given new language pair from models trained on other language pairs. Our findings suggest that the word-level QE models based on powerful pre-trained transformers that we propose in this paper generalise well across languages, making them more useful in real-world scenarios.