Is Alexa / Voice the Next Wave in AI Revolution after Chatbots?

When we think about chatbots, Facebook Messenger is dominating the space with 100K chatbots on its platform. Most businesses that have a Facebook page are finding that chatbots are the next logical step for Tier 1 support. From travel to booking to makeovers, chatbots have already started to show higher conversion rates and customer engagement. Traditionally Tier 1 support is repetitive and error-prone. I don't need a human to answer these questions, it's not exactly that robots will take over most jobs but it will make it better.