What Do HR Leaders Need to Know About Automation and AI?

Today and in the very near future, the guest experience at Marriott hotels will be quite different than in the past. After checking in, you'll use a smartphone app to alert the staff when you'd like your room to be cleaned. You'll use a voice-activated digital assistant to adjust the lighting, temperature and even the digital art on your room's walls. Instead of summoning a staffer, the hotel will send a robot butler to your door to deliver the fresh linens. When you're ready to go out, rather than stopping by the concierge desk, you can use the hotel app to recommend nearby restaurants and nightclubs. Welcome to the brave new world of automation and artificial intelligence.