AI NLP: the winning chatbot formula? Travel Industry News & Conferences - EyeforTravel

In 2016 there was a lot of talk about chatbots and artificial intelligence (AI). As CarTrawler's Bob Healey bluntly puts it in an interview last month: "People are now sick of hearing about AI and bots, so I think they'll actually start doing something in that space rather than just talking about it." Putting it a little more gently, is Swapnil Shinde, CEO and co-founder of Mezi, an AI-powered personal travel assistant app which allows users to interact using natural language. "AI-driven chatbots have made massive headway over the last year and we expect this to continue into 2017 as the technology becomes mainstream," he says. What many travel businesses applied chatbots to last year was the handling of sales and customer service through messaging apps like Facebook Messenger.