The Future of the AI-Powered Service Desk TechnologyAdvice

When you hear and read about artificial intelligence (AI), it always seems to concern massive, culture-changing ideas -- self-driving cars, personal-assistant robots, and doomsday military scenarios dominate the headlines. That world, while interesting (and/or terrifying) is a long way from our current reality. There are, however, many smaller-scale uses for "smart" technology on the immediate horizon. Take your service desk, for example. User calls or emails in a request or opens a ticket.