Watson Customer Engagement – Embrace the Power of the Force - Watson Customer Engagement

November 15, 2017 Written by: Kareem Yusuf, Ph.D As a huge Star Wars fan, I have always wanted to have a set of supernatural powers, such as the ability to sense impending attacks; influence the thoughts of others, known as the "Jedi mind trick;" and even see the future. In essence, the Force – meaning the wisdom, expertise and ability to know exactly what will happen next and what I should do in the moment. Of course, there is only one problem with all this--our current reality. Wilson predicted, the world will be run by synthesizers, people able to put together the right information at the right time and think critically about it to make important choices wisely. And, that is exactly what IBM Watson is doing today.