Behold the Social Security Administration's AI Training Video

Amidst the chaos and upheaval at the Social Security Administration (SSA) caused by Elon Musk's so-called Department of Government Efficiency (DOGE), employees have now been asked to integrate the use of a generative AI chatbot into their daily work. But before any of them can use it, they all need to watch a four-minute training video featuring an animated, four-fingered woman crudely drawn in a style that would not look out of place on websites created in the early part of this century. Aside from the Web 1.0-era graphics employed, the video also fails at its primary purpose of informing SSA staff about one of the most important aspects of using the chatbot: Do not use any personally identifiable information (PII) when using the assistant. There is nothing wrong with your speakers; WIRED has disabled the sound. "Our apologies for the oversight in our training video," the SSA wrote in a fact sheet about the chatbot that was shared in an email to employees last week.