Key Issues Companies Face Using Conversational Interaction

One limitation of NLP tools today is that they don't always work for less popular languages. So, people needing to support those languages often need to scrape together an NLP solution on their own. Also, NLP tools can have intent "drift," meaning that as the number of intents a bot supports grows, misclassification of intents is more likely. This misunderstood-request problem is solvable but will take more time. A related problem is missed user requests where the NLP engine misses an opportunity to map a request to an existing intent. Chatbase is working on exposing both types of issues, regardless of the NLP engine used.