Agile Business: Efficient, Effective & Growing Organizations use AI tools to boost fraud management practices

Did you ever get a pre-recorded telemarketing or spam call, and try calling back, only to get redirected to a premium rate service? There have been several instances of such telecom fraud, costing telecom companies a lot of money. While telecom fraud calls can take several forms, most cases involve fake conferencing services and false answer supervision (FAS). For instance, when a network carrier dials a number with the support of unscrupulous third-party providers, the targeted user might choose from various IVR options to connect with a customer care representative beyond business hours. Eventually, instead of getting a notification stating that the service is unavailable during this time, the call might generate billable minutes. Such instances of telecom fraud calls are only rising.