Verint Recognized for Market Leadership in Intelligent Virtual Assistant Solutions

MELVILLE, N.Y.--(BUSINESS WIRE)--Verint Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company, today announced it has been named a leader by industry analyst firm Ovum in Intelligent Virtual Assistant (IVA) solutions in a comparison report, Ovum Decision Matrix: Selecting an Intelligent Virtual Assistant Solution, 2020-21*. Reviewing IVAs that leverage artificial intelligence (AI) to provide natural, human-like interactions with consumers, the report concludes the new tools "make a massive difference to customer engagements" compared with legacy, non-intelligent IVAs. Verint Intelligent Virtual AssistantTM--part of Verint Customer Engagement Cloud portfolio--is among the best, according to the report. "The strides that leading vendors have made in IVAs in recent years are impressive," says Ovum Distinguished Analyst, Michael Azoff, author of the report. "In the vendors' customer use cases we studied, for example, it was typical to hear of million-dollar range cost savings by introducing IVAs (calculated as cost per call), bringing ROI within the first year."