How AI Blurs the Lines Between Online and Offline Shopping Experiences

Indeed, in-person communication and touch and feel of the products in stores have not been topped by any achievements of e-commerce yet. And just like AI was able to significantly enhance the online experience with sophisticated recommendations algorithms and chatbots, there is a place for it in the physical world as well. Robotics powered by advanced NLP capabilities could be the next step in retail that will bring online and offline shopping experience much closer. In fact, the natural language processing market's size is estimated to grow from 7.63 billion in 2016 to 16.07 billion by 2021, at a CAGR of over 16%.