Viewpoint: Artificial Intelligence Comes to HR as a Conversation

Industry research shows that more than $14 billion was invested in artificial intelligence (AI) over the last five years, and almost every existing HR software company now has an AI strategy. AI is a broad term, covering techniques like machine learning, predictive analytics, natural language processing, and visual image and spatial recognition. All of these techniques have been made possible during the last decade by work in high-performance computing, sensors and "big data." In the realm of HR, we have been talking about people analytics for almost a decade, and I think the application of AI will finally help HR make strides in this type of analytics. While fewer than 10 percent of the companies we talk with have advanced analytics capabilities in HR, once AI is embedded into our HR systems, the platforms will help us predict who to hire, what next job to take, what training to use and even when to expect fraud.