Intelligent Automation and Human-Machine Collaboration

When people encounter something new, it's human nature to compare it to things we already know. But executives seeking to adopt intelligent automation may struggle to realize its benefits if they don't consciously set aside a few pre-existing beliefs. The Age of With requires thinking beyond bots--it's the future of human-AI interaction. The first belief to shed is that intelligent automation is just like conventional software. Adopting digital workforce management and treating digital workers as a part of the workforce--not software applications or outsourced functions--can put organizations squarely on the path to enhancing human judgement and human-machine collaboration and delivering actionable insights.