ServiceNow BrandVoice: The Truth About Chatbots


Love them or hate them, chatbots are here to stay. According to Mordor Intelligence, the chatbot market will grow over 34% between 2021 and 2026, when the market is expected to reach $102 billion. Driven by advances in natural language understanding (NLU), chatbots have become a staple of digital transformation in customer service, healthcare, and financial services by providing intelligent interactions between people and a digital interface. Today, many organizations are embracing internal chatbots as a way to improve the employee experience and reduce costs. While this sounds relatively straightforward, there's a difference between implementing an internal and external chatbot.

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