NEW REPORT: How Voice Assistants Have Become Connected Commerce's Killer App


Consumers have experienced the convenience of shopping with their voices, and they cannot get enough. The share of consumers who own voice-activated devices has doubled since 2017, with more of them using those devices to make purchases, listen to music or simply check the weather forecast than ever before. So, what is it about voice-enabled devices that consumers find most appealing, and how has widespread ownership changed connected commerce? In the third annual How We Will Pay Study, in with collaboration Visa, PYMNTS surveyed more than 5,000 U.S. consumers to learn all the ways in which they use voice-enabled devices in their daily lives. We take a closer look at how consumers are using those devices in the Just Say To Pay brief, in which we explore how owning and using voice-enabled devices increases consumers' appetite for other new, seamless ways to shop and pay.

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