IBM Teams Up With Slack to Build Smarter Data-Crunching Chatbots

IBM is teaming up with Slack Technologies Inc. to make it easier for companies to build custom chatbots into the startup's workplace-messaging systems, the latest move by Big Blue to add more diverse business cases for its Watson artificial-intelligence technology. The two companies will release a developer toolkit that includes Watson technologies and can integrate easily into Slack, they said in a statement Wednesday. International Business Machines Corp. will also build a chatbot -- a conversation-based application -- that will help IT departments identify and resolve issues without having to leave the Slack platform. The startup's own customer-service bot will incorporate the Watson Conversation system, which includes technologies such as speech-to-text conversion and natural-language processing, or the ability for a computer to understand what a person is saying. "Right now, if you say something to Slackbot in Slack, it will kind of blindly take what you ask it and do a search," Slack Chief Executive Officer Stewart Butterfield said.