How AI and Bots are Improving the Travel Industry

The travel industry is one of the biggest proponents and early adopters of AI technology and applications. AI and machine learning are a natural fit for travel, a somewhat volatile industry that ebbs and flows based on a large number of wildcard variables. Customer service has been the primary way AI is being steadily integrated into the travel experience, although there are a host of other potential applications for the technology. Hotels are a prime location for AI adoption and the Connie robot being deployed by Hilton Worldwide Hotels is one of the most well known examples. Connie is an AI-based concierge that uses AI and speech recognition to provide a variety of tourist-related information to guests who speak to it.