Reinvent the future of Telco with a hybrid multicloud architecture and AI - Journey to AI Blog

"Two roads diverged in a wood and I – I took the one less traveled by." It may not be obvious at first, but Robert Frost's poem about standing at the crossroads of choice applies particularly well to the telecommunications industry. With the rise of 5G cellular networks and the need for more agility during COVID-19, Telco companies have to make a crucial decision: stay in the traditional lanes of providing connectivity or evolve with AI-powered digital transformation. For many Telcos, the "road less traveled" via AI isn't just a question of innovation; it's critical to developing new business models that are sustainable and scalable for the future. The Telco industry's AI reinvention lies in three key strategies: monetizing at the edge, saving costs through automation and improving customer engagement.