5 Tips for Optimizing the Customer Experience With AI

Talkdesk's Future of AI in the Contact Center report found that 84% of CX professionals expect their company's total spending on AI and automation to increase in 2025 compared to 2021, with 89% of CX professionals -- including customer service leaders, managers and operational staff -- believing in the importance of using AI in contact centers. However, only 14% of businesses consider themselves transformational with AI. Just having the technology isn't enough to produce positive results. AI users also need to follow these five best CX industry practices. To be useful in CX, it's important that AI can leverage the right data at the right time, said Karl Phenix, Avtex director of sales engineering.