Hey, Siri, What's Behind the Remarkable Rise of Voice Banking?

Voice commands, typically accessed through mobile-banking applications, can now be used to complete a vast array of banking transactions, including sending payments, processing foreign-exchange transactions, logging in and out of accounts, and confirming purchases. All of these tasks are made more efficient through the use of speech. But today's voice-banking solutions are not only being designed to complete simple tasks. They can also provide answers to questions in the same vein as Siri or Alexa, and they also seek to integrate other tech such as artificial intelligence (AI) to more accurately gauge customer behaviour. This opens up a myriad of additional, and often more complex, actionable options for the customer.