Restaurant Robots Can Soon Replace Key Jobs

ARLINGTON, Va.--(BUSINESS WIRE)--As labor shortages and rising costs continue to cut into profit margins, restaurants are looking for ways to improve their business model--and automation is increasingly looking like a viable solution. From conversational AI drive-thrus to full-service fry cook robots, the possibilities are endless, but not all roles can be replaced. Capterra's 2022 Restaurant Automation Survey found that more than half of restaurant leaders say front-of-house restaurant workers can easily be automated with today's technology, but some disciplines remain currently irreplaceable. Most restaurants (76%) are currently using automation in three or more areas of operation and agree that certain roles are more automatable than others. Front-of-house (FOH) restaurant roles may be on the chopping block in the future, as most leaders believe that hosts, baristas, and drive-through operators can easily be replaced, and in some cases improved, by automation technology.