Conversational Marketing and How Bots and AI Can Help Professionals in the Future

We see it everywhere, in B2C, B2B space, on personal blogs and portals. Conversational chatbots, known as Artificial Conversational Entities among many of their names, are the future of customer support and a way for companies to stay on the bleeding edge of innovation. As said in this Forbes' article by some of the top chatbot experts in the field, chatbots have revolutionized the customer service space: instantaneous, personalized customer response that not only meets customer expectations but also saves hundreds of thousands of dollars, if not more. For many businesses, embracing this approach towards conversational UI as a way to engage with their customers might seem scary, perhaps inapplicable, too complicated to work with or even start with. The reality is different, especially when we look at their different types.