Leaders from Google, Adobe, and more talk benefits and bias at the Conversational AI Summit

"I'm extremely excited about the future of the intersection between conversational AI and the multitude of platforms that are being developed around these capabilities," said Linden Hillebrand, VP Global Customer Success and Support at Cloudera during his opening remarks at the Transform 2020 Conversational AI Summit. Over the course of the day tech giants from Adobe and Capital One to Google, Amazon, and Twitter spoke about how they're using conversational AI to solve problems for their businesses in new and innovative ways. The technology is being leveraged for both text chatbots and the NLP-powered voice assistants that are increasingly able to understand intent and offer a seamless, personalized user experience, helping automate the majority of customer interactions. But in most sessions, panelists emphasized that implementing these AI technologies also means tackling some of the bigger picture issues, including fairness, explainability, and elimination of bias. Data company Cloudera had a head start in developing a conversational AI platform: the vast data sets they had stored from past customer issues and solutions.