Council Post: Four Use Cases For AI Voicebots That Help Improve The Retail Customer Experience

Co-Founder & CEO of Agara, driving autonomous conversations and helping top brands connect with customers using voice AI to improve CX. Well, we all know that customer focus means more business and revenue. Customer-centric businesses reap 60% more profit than those who don't prioritize delivering a better customer experience. However, the key challenge for retailers -- or any customer-facing business for that matter -- is rapidly evolving customer needs. It all began with consumers walking out of physical stores to enter the world of online shopping.