Accenture Workers Reap 'Responsible AI' Rewards

This article is part of CMO.com's March/April series about emerging technology. Don't confuse the replacement of duties with the replacement of jobs: It's an important point when it comes to the impact of artificial intelligence on the workforce. Not only does the emerging technology promise to free employees of their more mundane responsibilities, it also signals new opportunities for them to learn new skills. Accenture's delivery-centre operation in India–where thousands of employees have not only kept their jobs, but have been reskilled as part of an AI-driven transformation–is a true example. "We don't see it replacing jobs–we see it replacing tasks," said Amit Bansal, Accenture's APAC analytics and artificial intelligence delivery lead.