AI becoming part of DNA at TD

TD Bank Group is no stranger to artificial intelligence. It began using Kasisto's conversational AI platform to communicate with customers in 2017 and a year later bought AI technology startup Layer 6. It also started working with Flybits to use AI to personalize its mobile banking offering. But lately, the bank has been kicking those efforts up a notch -- deploying AI in every business line throughout the bank, conducting research to find out what consumers think about AI, and holding a recent roundtable with 18 experts from different industries to speak on responsible AI. Its experience could serve as a model for other institutions, some of which have struggled to implement AI.