Chatbots: hype or the next big thing?

Ever since Facebook expanded access to its Messenger service in April 2016, giving businesses the ability to reach customers through APIs, "Chatbot" has become the buzzword in developer communities across the globe. Here is a short piece on the essentials for investing resources in chatbots that may be helpful to startups and established businesses alike. There is a certain'wow factor' when someone books a cab or orders a bouquet of flowers simply through a conversation. It's a never-seen-before phenomenon where computing intelligence uses natural human language to deliver simplified consumer experiences. Chatbots have the advantage of enabling users to access business services while on chat platforms like Facebook Messenger and Telegram.