Amelia is Stunning

For those of you who don't know who or what Amelia is, she is IPsoft's cognitive agent or, in other words, an Artificial Intelligence agent that can converse with people and act as an electronic call center agent. She can do what I would say is at least 30 percent or more of the work currently performed in today's call centers. When I met Amelia, she read a Wikipedia article and had a conversation about it with us. She effectively operated similar to an eighth-grader's ability to synthesize what was in that article and answer questions. She went on to show how she could converse with us to open bank accounts, help us file insurance claims, or sell us a homeowner's or car insurance policy.