Chatbots in Business - how brands are using them and how to get one

A chatbot is an intelligent computer program which is able – well – to converse with people. Chatbots can provide helpful services like for instance selling pizza to hungry office workers or quickly getting you the T-shirt you need. These digital fellows have been around for a while but 2016 saw the beginning of a real boom in this space and the trend continues. Major brands such as H&M, The North Face, Domino's, Subway, Uber, Bank of America and others employed the services of chatbots on platforms such as Facebook Messenger, Twitter and Slack. Chatbots come in two flavours.