Real-world artificial intelligence: lessons from the field

See it in action--and saving money--in field service. Artificial intelligence (AI) has never felt like a human-friendly term. The very notion of intelligence that is artificial is a little, well … unsettling. Will machines ultimately replace us? As we gather at Mobile World Congress, in part to explore the ultimate reach of AI in an increasingly mobile business world, one thing is clear: AI and machine learning technologies won't replace humans in the enterprise, but they're going to change the game considerably.