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The applications of AI are moving beyond predictive analytics and machine learning, as more innovative use-cases for anticipating the needs of customers, employees and partners emerge. This growth is being accelerated by billion dollar investments that technology companies are making in order to commercialise applications of AI. Secondly, since it is still an evolving area, there is a shortage of the skills required to design, build and integrate systems with AI capabilities. These changes can naturally create uncertainty amongst the workforce, so AI technology implementations require far greater organisational change management than traditional IT projects.