How Machine Learning Will "Fireproof" IT Services in 2017 - insideBIGDATA

In this special guest feature, Sarah Lahav of SysAid Technologies takes a look at machine learning and how it provides a vehicle for "fireproofing" in IT service management – anticipating and preventing problems rather than waiting for them. As the company's first employee, Sarah has remained the vital link between SysAid Technologies and its customers since 2003. She is the current CEO and former VP of Customer Relations at SysAid – two positions that have fueled her passion in customer service. In IT service management, "firefighting" has become a metaphor for much of the work. Someone or something starts a digital fire, and we put it out.