How AI is helping improve the healthcare experience -- three use cases

The amount of unstructured and structured data being generated within healthcare has increased significantly due to factors such as an aging population and the rise of telehealth -- virtual consultations -- as a method of delivering healthcare. This has only increased during the pandemic. In this article, we explore, through various use cases showing how healthcare organisations can leverage the increasing amount of data available using artificial intelligence (AI), and machine learning (ML) and analytics to improve the patient care experience and drive operational efficiencies. Unstructured data in healthcare refers to anything from clinicians handwritten notes to prescription forms and patient call center logs. This information is increasing in volume and new ways of capturing and analyzing this data are needed.